General

These Terms & Conditions shall apply to all sales through Faith and will exclude application of any deviating general or specific conditions or terms of buyer. No waiver or modification of these Conditions of Sale shall be binding upon Faith, unless approved in writing by an authorized representative of Faith.
Price and Payment

Every product is shown including tax. In the shopping cart you can see the total price including all fees, taxes, shipping and method of payment.

Delivery

If a service/product has another delivery time than expressed in the shopping cart, this delivery time will be stated in connection to the individual services/products.
In case Faith has reason to question buyer's solvency or ability to pay for delivered products, Faith have no obligation to make delivery, and shall be entitled to stop products under carriage, unless buyer makes advance payment for the delivery and other claims arising from the business relation or grants security which can reasonably be accepted by Faith.

Faith is not responsible for any customs duty or other cost that might be added beyond our control.

The normal delivery time within Sweden is 1-3 days, within EU 3-5 days and within the USA 4-10 days. We do not take responsibility for the delay that may occur by the postal service.

Unclaimed packages

Unclaimed packages will be returned to us (please note that this time differs from country to country). For all unclaimed packages you will be debited all fees in connection with the return delivery. This fee depends on were you're ordering from.

Returning products/services

Returning a service/product is to be done on your expense, unless the product/service is faulty or damaged upon delivery. Returned products/services are to be sent as letters or postal packages, and not for COD. When you have applied the return policy you shall return the product personally or by mail to us.

Return Policy

Faith return period is 14 days.

Faith shall, if under the jurisdiction of our return policy, refund you what you have paid for the product and/or service as soon as possible, but latest within 30 days of the product being returned. You are oblige to pay for the return delivery of the product. Faith will pay to send replacement products if the product is broken.

In your message to us you must clearly state that you regret your purchase. The return period is counted from the day you received the purchased the full, or a significant part of the product. If you have purchased a customized product -or a product with a significant personal customization, the product can't be returned after the product has been made to your specification.

You do not qualify for our return policy if:

  • The retur period has run out.

  • The product has been modified you your specifications.

  • Due to the physical nature of the service, it is not returnable.

  • The seal of authentication of the product has been broken/opened.

  • The product has been used or damaged.

 

When returning a product:

  • You are obliged to keep the product in the same condition as when delivered.

  • You must not have used the product, however you have the right to investigate the condition the product was in when delivered. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.

 

Guarantees and Services

We follow the swedish 'konsumentköpslagen'.



Privacy Policy

When ordering a product/service you will be asked to fill in you personal information. Upon purchase you agree to this information is stored in accordance with Faith's privacy policy in order to fulfill our agreement to you as our customer. In accordance to the Swedish law of Personuppgiftslagen (198:204) you have the right to know the information Faith have registered about your person. If the information is erroneous, incomplete or irrelevant, you may ask to have your information corrected and/or removed. If this is the case please contact us by e-mail.

Force Majeure

Faith is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements' obligations.


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